Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Standard US shipping takes 7–15 business days after a 1–3 day processing period. Expedited shipping (3–7 days) is also available at checkout.

Do you ship internationally?

Yes! We ship worldwide. International orders typically arrive within 10–25 business days.

How do I track my order?

You'll receive a tracking email as soon as your order ships. Use the link in that email to follow your package in real time.

Products

Are your devices safe to use at home?

Yes. All LAMBAC devices are designed for safe home use and include detailed instructions. We recommend reading the full user guide before your first use.

How often should I use the devices?

It varies by product. Most devices work best with consistent use — typically 3–5 times per week. Check the product page or included manual for specific guidance.

Are your products FDA-cleared?

Several of our devices use FDA-cleared technologies. Check individual product listings for specific certifications.

Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee on all products. Email us at support@lambachealth.com to start a return.

My item arrived damaged. What do I do?

Email us within 7 days of delivery with photos and we'll send a replacement or issue a full refund immediately.

Contact Us

How can I reach customer support?

Email us at support@lambachealth.com. We respond within 24 hours, Monday–Friday.